Hi,

I am Julia, the After Sales Customer Service Manager.

We try our very best to ensure that when we deliver to our customers through our delivery partners, our products arrive in perfect condition. We are very good at this, but on the rare occasion it can happen that a delivery arrives with slight damage or a missing part and so I am here to help.

If you could complete the section below with your name, postcode and order number, I will ensure that you receive a speedy response and solution. We aim to reply the same day and send out any replacement parts within 24 hrs and usually for next day (mon – fri) delivery.

If possible, please send a reference to the damaged / missing part so that we can make sure we know the correct part before we contact you.

You will receive an email back from me so that you have a reference and we will be in touch usually the same day (Mon -Fri) with a resolution.

Apologies if you have experienced any issues with your order. We will ensure that it is rectified as quickly as possible.

Kind regards

Julia

After Sales Customer Service Support

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    Need help?

    HOW TO GUIDES

    Click here to watch video Help in setting up and aligning the doors and hinges Click here to watch video Help with setting up/finding phone charging area Click here to watch video Help in setting up the 'push to open doors' Want to buy replacement parts? That’s fine. Send us an email detailing what you need and we’ll help. Email us at enquiries@frankolsenfurniture.co.uk Need advice on the wireless phone charging feature? No problem. Just get in touch and we’ll be happy to offer assistance. Email us at enquiries@frankolsenfurniture.co.uk Need help in identifying the IR sensor point? View PDF Click here to watch video Click here to watch video How to align LED TV unit doors Click here to watch video How to use wireless phone charging Click here to watch video Connecting LED light strip to the Frank Olsen app

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