Welcome to the Help Centre!

I’m Julia and I am here to help you with the assembly of your Frank Olsen unit, and to assist you with setting up the SMART technology.

Here are the Top FAQs I receive from customers, and we have developed a help video for each, to take you through step-by-step.

I can’t assemble the unit, the doors don’t align and glass doesn’t sit flush?
No problem, we have two videos that will be able to sort this, door alignment and cabinet panel set up.

The LED lights are not pairing to the app or my WiFi, can you help?
Here’s a step by step guide with tips and advice to solve both problems.

I can’t get the wireless charger to charge my phone, can you help?
No problem, we have a video guide that will help you find the sweet spot.

My unit’s push to open doors won’t work properly, can you help? We have a little tip to help you, check out this video guide.

If your question is not answered here, just scroll down the page and you will see more help and advice. If you still need assistance, please use the form to contact me.

Julia

After Sales Customer Service Support

 

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We have many video help guides and instructions to assist you with the assembly of your Frank Olsen Furniture. Just scroll down to see trouble-shooting videos, as well as hints and tips for perfect assembly and smart feature installation.

Find out more about Frank Olsen Furniture

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Video Help Guides & Instructions

View Finding the Sweet Spot Wireless Charging Video Guide
View the Wireless Pairing & AP Mode Video Guide
View the Door Alignment Video Guide
View the Finishing Touches Top Tips Video Guide
View the Cabinet Panel Fitting Video Guide
Intel LED Display Cabinet Instructions
Intel LED Display Cabinet Assembly Video
Smart Click Side Table Instructions
Intel LED Sideboard Instructions
Intel LED Sideboard Assembly Video
Smart Click Sideboard Instructions
Intel 1500 LED TV Cabinet Instructions
Intel 1500 LED TV Cabinet Assembly Video
Smart Click 1500 TV Unit Instructions
Intel 1100 LED Corner TV Cabinet Instructions
Intel 1100 LED Corner TV Cabinet Assembly Video
Smart Click Sideboard Assembly Video
Intel LED Lamp Table Instructions
Intel LED Lamp Table Assembly Video
Smart Click 1500 TV Unit Assembly Video
Intel 1100 LED TV Cabinet Instructions
Intel 1100 LED TV Cabinet Assembly Video
Smart Click Side Table Assembly Video
Intel TV Bracket Instructions
Intel Chest Drawer Instructions
Intel Wardrobe Assembly Instructions
Intel Bedside Instructions
Frank Olsen Manufacture Product Warranty