Help Centre

Welcome to the Help Centre!

I’m Julia and I am here to help you with the assembly of your Frank Olsen unit, and to assist you with setting up the SMART technology.

Here are the Top FAQs I receive from customers, and we have developed a help video for each, to take you through step-by-step.

I can’t assemble the unit, the doors don’t align and glass doesn’t sit flush?
No problem, we have two videos that will be able to sort this, door alignment and cabinet panel set up.

The LED lights are not pairing to the app or my WiFi, can you help?
Here’s a step by step guide with tips and advice to solve both problems.

I can’t get the wireless charger to charge my phone, can you help?
No problem, we have a video guide that will help you find the sweet spot.

My unit’s push to open doors won’t work properly, can you help? We have a little tip to help you, check out this video guide.

If your question is not answered here, just scroll down the page and you will see more help and advice. You can also visit the FAQ page for more info.

If you still need assistance, please go to the Contact Us page to get in touch.

Julia

After Sales Customer Service Support