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Help Centre

Welcome to the Help Centre!

I’m Julia and I am here to help you with the assembly of your Frank Olsen unit, and to assist you with setting up the SMART technology.

Here are the Top FAQs I receive from customers, and we have developed a help video for each, to take you through step-by-step.

I can’t assemble the unit, the doors don’t align and glass doesn’t sit flush?
No problem, we have two videos that will be able to sort this, door alignment and cabinet panel set up.

The LED lights are not pairing to the app or my WiFi, can you help?
Here’s a step by step guide with tips and advice to solve both problems.

I can’t get the wireless charger to charge my phone, can you help?
No problem, we have a video guide that will help you find the sweet spot.

My unit’s push to open doors won’t work properly, can you help? We have a little tip to help you, check out this video guide.

If your question is not answered here, just scroll down the page and you will see more help and advice. You can also visit the FAQ page for more info.

If you still need assistance, please go to the Contact Us page to get in touch.

Julia

After Sales Customer Service Support

 

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We have many video help guides and instructions to assist you with the assembly of your Frank Olsen Furniture. Just scroll down to see trouble-shooting videos, as well as hints and tips for perfect assembly and smart feature installation.

Video Help Guides & Instructions

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View Finding the Sweet Spot Wireless Charging Video Guide
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AVA Large Sideboard Assembly Instructions
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AVA Large Sideboard Assembly Video
QR code PDFs
View the Wireless Pairing & AP Mode Video Guide
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AVA Tall Sideboard Assembly Instructions
2000 X 2000 DEEP MULBERRY SMALL SIDEBOARD ISO.2
AVA Tall Sideboard Assembly Video
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View the Door Alignment Video Guide
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AVA Large TV Cabinet Assembly Instructions
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AVA Large TV Cabinet Assembly Video
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View the Finishing Touches Top Tips Video Guide
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AVA Lamp Table Assembly Instructions
2000 X 2000 DEEP MULBERRY SIDE TABLE ISO.2
AVA Lamp Table Assembly Video
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View the Cabinet Panel Fitting Video Guide
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Iona Tall Sideboard Assembly Instructions
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Iona Tall Sideboard Assembly Video
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Iona Large Sideboard Assembly Instructions
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Iona Large Sideboard Assembly Video
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Iona Large TV Cabinet Assembly Instructions
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Iona Large TV Cabinet Assembly Video
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Iona Corner TV Cabinet Assembly Instructions
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Iona Corner TV Cabinet Assembly Video
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Iona Lamp Table Assembly Instructions
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Iona Lamp Table Assembly Video
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Iona Console Table Assembly Instructions
FO35 503A Console W ARGOS scaled
Iona Console Table Assembly Video
INTEL LED DISPLAY GREY 2
Intel LED Display Cabinet Instructions
INTEL LED DISPLAY WHITE 2
Intel LED Display Cabinet Assembly Video
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Smart Click Side Table Instructions
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Smart Click Tall Chest Instructions
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Ouverte Lamp Table Instructions
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Ouverte Lamp Table Assembly Video
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Elevate Small Sideboard Assembly Instructions
INTEL LED SIDEBOARD GREY 2
Intel LED Sideboard Instructions
INTEL LED SIDEBOARD WHITE 2
Intel LED Sideboard Assembly Video
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Smart Click Sideboard Instructions
FO28 102K WIDE CHEST BLUE CAMEO
Smart Click Wide Chest Instructions
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Ouverte Sideboard Instructions
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Ouverte Sideboard Assembly Video
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Elevate Small Sideboard Assembly Video
QR code PDFs 1
Intel 1500 LED TV Cabinet Instructions
NTEL1500 LED WHITE 2
Intel 1500 LED TV Cabinet Assembly Video
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Smart Click 1500 TV Unit Instructions
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Smart Click Wardrobe Instructions
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Ouverte TV Unit Instructions
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Ouverte TV Unit Assembly Video
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Elevate Corner TV Unit Assembly Instructions
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Intel 1100 LED Corner TV Cabinet Instructions
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Intel 1100 LED Corner TV Cabinet Assembly Video
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Smart Click Sideboard Assembly Video
FO28 103H TALL CHEST WHITE ICONS
Smart Click Tall Chest Assembly Video
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Elevate Lamp Table Instructions
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Elevate Lamp Table Assembly Video
CORNER1
Elevate Corner TV Unit Assembly Video
INTEL LED LAMP GREY 2
Intel LED Lamp Table Instructions
INTEL LED LAMP WHITE 2
Intel LED Lamp Table Assembly Video
FO22 25F TV UNIT WITH PHONE LIGHT.1369
Smart Click 1500 TV Unit Assembly Video
FO28 102H WIDE CHEST WHITE ICONS
Smart Click Wide Chest Assembly Video
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Elevate Sideboard Instructions
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Elevate Sideboard Assembly Video
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Frank Olsen Smart Lighting Set Up Instructions
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Intel 1100 LED TV Cabinet Instructions
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Intel 1100 LED TV Cabinet Assembly Video
ICONS SIDE TABLE CAMEO
Smart Click Side Table Assembly Video
FO28 101D WARDROBE
Smart Click Wardrobe Assembly Video
ELEVATE TV WHITE NO ICON scaled
Elevate TV Unit Instructions
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Elevate TV Unit Assembly Video
QR code PDFs 5
Frank Olsen Manufacture Product Warranty
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Intel TV Bracket Instructions
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IONA RANGE WIRELESS CHARGING EXPLAINED
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Our Latest Innovations

The latest designs from the innovative design team at Frank Olsen Furniture, seamlessly integrating SMART technology; wireless charging and app or smart speaker controlled full colour spectrum LED lighting and contemporary design.