Terms & Conditions

  1. Interpretation

1.1 In these Conditions the following words shall have the following meanings:

“Buyer”: the person, firm or company who purchases Goods and/or Services from Frank Olsen Furniture.

“Conditions”: the standard terms and conditions set out in this document and (unless the context otherwise requires) any special terms and conditions agreed in writing between Frank Olsen Furniture and the Buyer.

“Contract”: the contract between Frank Olsen Furniture and the Buyer for the sale and purchase of the Goods and/or supply of the Services, incorporating these Conditions.

“Goods”: any goods agreed in the Contract to be supplied to the Buyer by Frank Olsen Furniture (including any part or parts of them)

“Frank Olsen Furniture”: Frank Olsen Furniture Limited  (company number 10035540)  Park View Business Centre, Combermere, Whitchurch, SY13 4AL.

“Services”: any services including but not limited to product assembly advice, product finish advice agreed in the Contract to be supplied to the Buyer by Frank Olsen Furniture.

“Working Day”: A day on which the clearing banks in the City of London are open for business.

  1. Application of Conditions

2.1 These Conditions apply to the Contract to the exclusion of any other terms and conditions which the Buyer seeks or purports to impose or incorporate under any purchase order, confirmation of order, specification or other document or which are implied by trade, custom practice or course of dealing and the Buyer waives any right which it might have to rely on such terms or conditions.

2.2 No variation to these Conditions or any representation about the Goods and/or Services shall have effect unless expressly agreed

in writing and signed by a duly authorised representative of Frank Olsen Furniture.

2.3 Each order from the Buyer for Goods and/or Services to be supplied by Frank Olsen Furniture shall be deemed to be an offer by the Buyer to purchase Goods and/or Services subject only to these Conditions.

2.4 No order placed by the Buyer shall be deemed to be accepted by Frank Olsen Furniture and Contract come into force until an email acknowledgement of order is issued by Frank Olsen Furniture.

Frank Olsen Furniture delivers the Goods to the Buyer or commences performance of the Services.

2.5 The Buyer shall ensure that the terms of its order and any applicable specification are complete and accurate.

2.6 Any quotation is given on the basis that no contract will come into existence until Frank Olsen Furniture dispatches an acknowledgement of order to the Buyer. Any quotation is valid for a period of 90 days only from its date, provided that Frank Olsen Furniture has not previously withdrawn it.

2.7 Where the Customer is a consumer (as defined in the Unfair Contract Terms Act 1977 or the Unfair Terms in Consumer Contracts Regulations 1999), the consumer’s statutory rights are not adversely affected by anything contained in these conditions.


  1. Description and Suitability

3.1 The description of the Goods and/or the Services shall be set out in Frank Olsen Furniture website and order acknowledgement.

3.2 The Buyer shall satisfy itself as to the suitability of the Goods for any purpose for which the Buyer intends to use the Goods.


  1. Delivery

4.1 Unless otherwise stated, Frank Olsen Furniture shall deliver or arrange delivery of the Goods to the Buyer’s home address or such other place agreed in purchase transaction with the Buyer and delivery shall be completed upon arrival there.

4.2 Any date specified by Frank Olsen Furniture for delivery of the Goods and/or performance of the Services is an estimate only and time for delivery of the Goods and/or performance of the Services is not of the essence. If no date has been so specified, delivery of the Goods and/or performance of the Services will be within a reasonable time.  Frank Olsen Furniture shall not be liable for any delay in delivery of the Goods or performance of the Services that is caused by the occurrence of any of the events referred to in clause 12.1 or by the Buyer’s failure to provide Frank Olsen Furniture with adequate delivery instructions or any other instructions which are relevant to the supply of Goods or performance of the Services.


  1. Non-Delivery

5.1 The quantity of any consignment of Goods as recorded by Frank Olsen Furniture upon despatch from Frank Olsen Furniture’s place of business shall be conclusive evidence of the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.

5.2 Frank Olsen Furniture shall not be liable for any non-delivery of Goods unless written notice is given to Frank Olsen Furniture within 3 Working Days of the date when the Goods would in the ordinary course of events have been delivered.

5.3 Any liability of Frank Olsen Furniture for non-delivery of any Goods shall be limited to replacing those Goods within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.


  1. Price

6.1 Unless otherwise agreed in writing by Frank Olsen Furniture the price for the Goods and/or the Services shall be the price set out in Frank Olsen Furniture’s price list in force at the date of delivery.

6.2 Prices are subject to alteration without notice, but copies are always available on request.


  1. Payment

7.1 Frank Olsen Furniture reserves the right to require payment in full of the price with order.

7.2 Frank Olsen Furniture may at its discretion and without limiting its other rights or remedies, suspend the supply of Services or delivery of Goods or terminate the Contract with immediate effect in each case by giving written notice, if the Buyer fails to pay any amount due under this Contract on the due date for payment or if the Buyer is subject to any of the events listed in clause 8.5.1 or 8.5.2 or Frank Olsen Furniture reasonably considers that the Buyer may be so subject.

7.3 All sums payable to Frank Olsen Furniture under the Contract shall become due immediately upon termination of the Contract despite any other provision.

7.4 The Buyer shall make all payments due under the Contract without any deduction by way of set-off, counterclaim, discount, abatement or otherwise.

7.5 If the Buyer fails to pay Frank Olsen Furniture any sum due pursuant to the Contract the Buyer will be liable to pay interest toFrank Olsen Furniture on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of the Bank of England, accruing on a daily basis until payment is made, whether before or after any judgement. Frank Olsen Furniture reserves the right to claim interest and/or compensation for debt recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

  1. Risk and Ownership

8.1 The goods shall be at the risk of the Buyer from the time of delivery.

8.2 Ownership of the Goods shall not pass to the Buyer until Frank Olsen Furniture  has received in full cleared funds. all sums payable in respect of the Goods including any interest; and all other sums which are or which become due to Frank Olsen Furniture from the Buyer on any account including any interest on such sums.; or

8.2.2 but where the Buyer resells the Goods, in which case title to the Goods shall pass to the Buyer at the time specified in clause 8.4

8.3 Until ownership of the Goods has passed to the Buyer, the Buyer shall:

8.3.1 store the Goods separately to other goods of the Buyer or any third party in a way that they remain readily identifiable as Frank Olsen Furniture property.

8.3.2 not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;

8.3.3 maintain the Goods in satisfactory condition and keep them insured against all risks for their full price on Frank Olsen Furniture’s behalf from the date of delivery;

8.3.4 notify Frank Olsen Furniture immediately if it becomes subject  to or is reasonably likely to become subject to  any of the events listed in clause 8.5 below

8.4 Subject to clause 8.5 the Buyer may resell the Goods before ownership has passed to it solely on the condition that any sale shall be on the Buyer’s own behalf in the ordinary course of the Buyer’s business and the Buyer shall deal as the principal when making such sale.

8.5 The Buyers’ right to possession of the Goods shall terminate immediately and Frank Olsen Furniture may require the Buyer to deliver up any Goods in its possession which have not been resold or irrevocably incorporated into another product if:

8.5.1 the Buyer has a bankruptcy order or insolvency petition made or threatened against it or makes an arrangement or composition with its creditors or (being a body corporate) convenes a meeting of creditors (except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation), or has a receiver and/or manager, administrator or administrative receiver appointed over its undertaking or any part thereof, or a resolution is passed or a petition presented for the winding up of the Buyer, or for the granting of an administration order in respect of the Buyer, or any proceedings are commenced relating to the insolvency of the Buyer; or

8.5.2 the Buyer encumbers or in any way charges any of the Goods or suffers or allows any execution to be levied on its property or obtained against it, or fails to observe or perform any of its obligations under the Contract or any other contract between Frank Olsen Furniture and the Buyer, or is unable to pay its debts or the Buyer ceases to trade.

8.6 Frank Olsen Furniture shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from Frank Olsen Furniture.

8.7 The Buyer grants Frank Olsen Furniture, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or where the Buyer’s right to possession has terminated to recover them.

  1. Warranty

9.1 Frank Olsen Furniture warrants (subject to the other provisions of these Conditions) that:

9.1.1 upon delivery the Goods will be of satisfactory quality;

9.1.2 the Services will be performed with reasonable care and skill.

9.2 Frank Olsen Furniture shall not be liable for a breach of warranty in condition 9.1 unless:

9.2.1 The Buyer gives written notice of the defect to Frank Olsen Furniture (and to the carrier if the defect is as a result of damage in transit) within 3 Working Days of the time when the Buyer discovers or ought to have discovered the defect; and

9.2.2 Frank Olsen Furniture is given a reasonable opportunity of examining the Goods and/or alleged defective Services and the Buyer (if asked to do so by Frank Olsen Furniture) returns the Goods to Frank Olsen Furniture place of business at Frank Olsen Furniture expense for the examination to take place there.

9.3 Frank Olsen Furniture shall not be liable for a breach of warranty in condition 9.1 if: the Buyer makes any further use of the Goods after giving notice of any defect; or

9.3.    9.3.2  the defect arises because the Buyer or its customer failed to follow Frank Olsen Furniture’s written or oral  instructions or good trade practice as to the storage, installation, maintenance or use of the Goods, or

9.3.3 the Buyer alters or repairs the goods or attempts to rectify the Services without the written consent of Frank Olsen Furniture; or

9.3.4 the defect arises as a result of fair wear and tear, wilful damage, negligence or abnormal working conditions.

9.4 Subject to conditions 9.2 and 9.3, if any of the Goods and/or Services do not conform with the warranty in condition 9.1 Frank Olsen Furniture shall at its option repair or replace such Goods (or the defective part) or rectify such Services or refund the price of such Goods and/or Services at the pro rata Contract rate (subject to the Buyer having already paid for them) and shall have no further liability for breach of or failure to comply with the warranty set out in clause in 9.1.

9.5 If Frank Olsen Furniture so requests, the Buyer shall, at Frank Olsen Furniture’s expense, return the Goods or the parts of such Goods which are defective to Frank Olsen Furniture.

  1. Limitation of Liability

10.1 Subject to conditions 4, 5 and 9, the following provisions set out the entire financial liability of Frank Olsen Furniture (including any liability for the acts or omissions of its employees, agents, and sub-contractors) to the Buyer in respect of:

10.1.1 any breach of these Conditions; and

10.1.2 any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

10.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

10.3 Nothing in these Conditions excludes or limits the liability of Frank Olsen Furniture for death or personal injury caused by Frank Olsen Furniture negligence or fraudulent misrepresentation.


10.4 Subject to conditions 10.1, 10.2 and 10.3

10.4.1 Frank Olsen Furniture’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the price of the Goods and/or the Services the subject of the claim; and

10.4.2 Frank Olsen Furniture shall not be liable to the Buyer for:

(i) loss of profit;

(ii) loss of business;

(iii) loss of goodwill and/or similar losses;

(iv) loss of anticipated savings;

(v) loss of goods;

(vi) loss of contract;

(vii) loss of use; or

(viii) any special, indirect, consequential or pure economic loss,

costs, damages, charges or expenses.

  1. Events beyond Frank Olsen Furniture’s control

11.1 Frank Olsen Furniture reserves the right to defer the date of delivery of the Goods and/or performance of the Services or to cancel the Contract or to reduce the volume of Goods and/or scope of Services ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business and or performing the Contract  due to circumstances beyond the reasonable control of Frank Olsen Furniture including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock- outs, strikes or other labour disputes (whether or not relating to either party’s workforce),breakdown of plant or machinery, default of suppliers or sub-contractors restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.

12.2 Frank Olsen Furniture shall not be liable to the Buyer as a result of delay or failure to perform all or any of its obligations under the Contract  as a result of any event referred to in clause 12.1.

  1. General

13.1 The Buyer shall not assign the Contract or any part of it without the prior written consent of Frank Olsen Furniture.

13.2 Frank Olsen Furniture shall be entitled to assign or sub-contract the Contract or any part of it to any person, firm or company.

13.3 Subject to Condition 13.2, nothing in the Contract confers or purports to confer on any third party any benefit or any right to enforce any of the terms of the Contract.

13.4 The Buyer shall not use Frank Olsen Furniture’s name, logo or other intellectual property rights in advertising or publicity without Frank Olsen Furniture’s prior written consent.

13.5 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable, it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

13.6 Failure or delay by Frank Olsen Furniture in enforcing or partially enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Contract.

13.7 Any waiver by Frank Olsen Furniture of any breach of, or any default under, any provision of the Contract by the Buyer will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of the Contract.

13.8 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to that other party as its principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving notice.

13.9 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.




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