Frank Olsen FAQ
Frank Olsen FAQ
Here at Frank Olsen Furniture, we want to make sure each and every customer is 100% happy and satisfied with their unit. If you are having any issues with assembly, tech set up, or maybe you want to know about the colour or finish of a type of unit, these FAQs are here to help. If you don’t see an answer to the problem you are having, please do contact us.
I can’t assemble the unit, the doors don’t align and glass doesn’t sit flush?
We have two videos that will be able to help with this, door alignment and cabinet panel set up.
The LED lights are not pairing to the app or my
WiFi, can you help?
Here’s a step
by step guide with tips and advice to solve both
problems.
I can’t get the wireless charger to charge my
phone, can you help?
No problem, we have a video guide that
will help you find the sweet spot.
My unit’s push to open doors won’t work properly, can you help?
We have a little tip to help you, check out this video guide.
I am having trouble assembling my unit, can you help?
We have video help guides and instructions to assist you with the assembly of
your Frank Olsen Furniture. Please visit the Help Centre to view the guides and
instructions.
Where can I see your products in-store?
As most of our retailers trade online, the best place to see our products is in REAL
customer homes. We have chosen a few for you right
here. To see more of our products in real homes, please visit
the Customer Gallery.
Where can I get samples of the products, so I see
the exact colour and finish?
If you want to know more about the colour and finish of any
of the products, we do have samples available in the Accessories
Section.
Where can I buy Frank Olsen Furniture?
You can
purchase Frank Olsen Intelligent Furniture from our national and independent
Brand Partners. National brand partners include, but are
not limited to, Argos, Next, Richer Sounds, The Range and Barker &
Stonehouse. Independent brand partners include, but are not limited
to; Chase AV Direct, Arighi Bianchi, The Plasma Centre, Housing Units and Fishpools.
I can’t set up the Intelligent Eye sensor, I need
to keep the doors open to use the remote.
If you are having trouble setting up the Intelligent eye or
IR Repeater to operate all the AV equipment with the unit doors closed, here’s
a video guide to show you how to set
it up.
My unit has arrived with a damaged panel, can I get it replaced?
Occasionally our units may arrive with slight damages or imperfections. We will happily send you a replacement part or panel. Please use this form to send your replacement request.
My unit has a small hole in the top panel, is it faulty? If your unit is from the Elevate, Iona or S-tech range there will be a small hole in the top panel, this is necessary to facilitate the wireless charging function of your unit. Click for further information on how this works.
