Frank Olsen FAQ

Here at Frank Olsen Furniture, we want to make sure each and every customer is 100% happy and satisfied with their unit. If you are having any issues with assembly, tech set up, or maybe you want to know about the colour or finish of a type of unit, these FAQs are here to help. If you don’t see an answer to the problem you are having, please do contact us. 

I can’t assemble the unit, the doors don’t align and glass doesn’t sit flush?
We have two videos that will be able to help with this, door alignment and cabinet panel set up.

The LED lights are not pairing to the app or my WiFi, can you help?
Here’s a step by step guide with tips and advice to solve both problems.

I can’t get the wireless charger to charge my phone, can you help?
No problem, we have a video guide that will help you find the sweet spot.

My unit’s push to open doors won’t work properly, can you help?
We have a little tip to help you, check out this video guide.

I am having trouble assembling my unit, can you help?
We have video help guides and instructions to assist you with the assembly of your Frank Olsen Furniture. Please visit the Help Centre to view the guides and instructions. 

Where can I see your products in-store?
As most of our retailers trade online, the best place to see our products is in REAL customer homes. We have chosen a few for you right here. To see more of our products in real homes, please visit the Customer Gallery. 

Where can I get samples of the products, so I see the exact colour and finish?
If you want to know more about the colour and finish of any of the products, we do have samples available in the Accessories Section.  

Where can I buy Frank Olsen Furniture?
You can
purchase Frank Olsen Intelligent Furniture from our national and independent
Brand Partners. National brand partners include, but are
not limited to, Argos, Next, Richer Sounds, The Range and Barker &
Stonehouse. Independent brand partners include, but are not limited
to; Chase AV Direct, Arighi Bianchi, The Plasma Centre, Housing Units and Fishpools.

My unit has arrived with a damaged panel, can I get it replaced?
Occasionally our units may arrive with slight damages or imperfections. We will happily send you a replacement part or panel.  Please use this form to send your replacement request. 

I can’t set up the Intelligent Eye sensor, I need to keep the doors open to use the remote.
If you are having trouble setting up the Intelligent eye or IR Repeater to operate all the AV equipment with the unit doors closed, here’s a video guide to show you how to set it up.